Agentic AI Transparency: Key Design Moments for Trust and Clarity
As autonomous AI systems increasingly take on complex tasks—from processing insurance claims to managing vendor contracts—designers face a pressing question: How can we ensure that users not only trust these systems but remain informed and empowered during critical moments of their decision-making?The challenge lies between the extremes of the impenetrable Black Box and the overwhelming Data Dump, both of which can alienate users.
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